Sales Executive

Thomas Cook India Limited; Delhi; On-site; INR 250,000 - 420,000; Full time

Job summary

Thomas Cook India Limited in Delhi NCR is seeking a Sales Executive to drive new business, achieve revenue targets, and ensure seamless onboarding and operations for customers.

You will focus on margin management, customer service excellence, and adherence to SOPs while building long-term relationships and coordinating with the branch service delivery team.

Qualifications

• Good communication skills.
• Sales & Revenue generation focus.
• Business development mindset and activity.
• Customer acquisition and onboarding focus.
• Achievement of targets and KPIs.
• Relationship management with customers.
• Market penetration and expansion mindset.
• Cross-selling and up-selling abilities.
• Field sales execution and territory coverage.

Responsibilities

• Acquire new business by driving the assigned line of business and achieve sales targets.
• Achieve revenue targets on monthly, quarterly and annual basis.
• Manage margins effectively.
• Explore new markets to penetrate and improve conversion.
• On-board customers smoothly and ensure seamless operations.
• Maintain high accuracy and service standards.
• Adhere to SOPs, policies and branch procedures.
• Ensure all transactions are error-free, reported and reconciled daily.
• Report non-compliance to supervisor and follow guidelines.
• Coordinate between customers and branch service delivery team.
• Report actual daily position to dealing room.
• Be a team player and maintain cohesive work.
• Manage relationships for long-term business.
• Ensure compliance with RBI, FEMA and AML guidelines.
• Analyze CRM data and refine team approach.
• Provide inputs to Digital Marketing on customer trends and preferences.

Skills

communication skills

Sales & Revenue

Business Development

Customer Acquisition

Target / KPI Achievement

Relationship Management

Market Penetration

Cross-selling / Up-selling

Field Sales

Job description

Please find the below JD.

Role - Sales Executive

Location- Delhi NCR

Responsibilties:

1. Responsible to acquire new business - by driving the assigned line of business & achieve the set sales targets

2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis

3. Responsible for margin management

4. Explore new markets to penetrate & achieve the benchmarked conversion ratio

5. Responsible for smooth on-boarding of customers and conduct seamless operations

6. Responsible for high accuracy and setting excellent customer service standards

7. Responsible for adhering to the set SOPs, policies and procedures at the branch

8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis

9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines

10. Maintain effective co-ordination between the customer and the branch service delivery team

11. Responsible to report the actual daily position to dealing room

12. Be a team player and ensure a cohesive working

13. Relationship management with the customers for a long term mutually beneficial business association

14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines

15. Analyzing the CRM data and refining / sharpening the approach of the team

16. Giving inputs to the Digital Marketing team about customer trends and preferences

Requirements:

1. Good communication skills.

2. Sales & Revenue Generation

3. Business Development

4. Customer Acquisition

5. Target / KPI Achievement

6. Relationship Management

7. Market Penetration

8. Cross-selling / Up-selling

9. Field Sales