Sales Executive

Thomas Cook India Limited; Dehradun; On-site; INR 300,000 - 420,000; Full time

Job summary

Thomas Cook India Limited in Dehradun is seeking a Sales Executive to drive daily, weekly and monthly sales targets while delivering excellent customer service across Walk-in, Telephonic, Email, and travel agent channels.

You will handle enquiries, provide complete product details and costs, build lasting relationships with city PSAs and travel agents, and coordinate with the service team for post-sale activities, while maintaining high customer satisfaction and compliant operating practices.

Qualifications

• HSC/ Bachelors degree in any related field.
• 1 to 3 years of experience in travel sales
• Strong verbal and written communication skills to handle enquiries across multiple channels.

Responsibilities

• Achieve daily/weekly/monthly targets as specified by the BM.
• Maintain & follow grooming standards as specified in the SOP Manual.
• Adhere to Enquiry Management & Booking Process as specified in the SOP Manual.
• Handle enquiries through Walk-in, Telephonic, Email, City PSA & Travel Agents.
• Provide customers with complete product & cost details.
• Build relationships and service the city PSA & TAs.
• Maintain query turnaround time per SOP.
• Initiate tele sales calls for follow-ups & closure of sales bookings.
• Coordinate with the service team for post-sale processes.
• Maintain Daily Sales Report.
• Maintain enquiries in a database for future follow-ups and send emails on new offers.
• Maintain customer satisfaction levels at a minimum 95% during interactions.
• Adhere to company policy and systems.
• Ensure zero monetary losses by cancellation of liabilities and timely collections.
• Minimize risk-related exposure by due diligence.
• Ensure compliance to systems and processes as per audit requirements.
• Help reduce business losses.
• Attend to customer escalations and resolve them timely.
• Identify new revenue opportunities for distribution expansion and repeat business.
• Understand market, gain competition insights and adjust plans accordingly.

Job description

Please find the JD.

Role - Sales Executive

Location- Dehradun

Responsibilties:-

• 1. Responsible for achieving daily / weekly / monthly targets as specified by the BM
• 2. Maintain & follow grooming standards as specified in the SOP Manual
• 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
• 4. Responsible for handling enquiries through Walk-in, Telephonic, Email, City PSA & Travel Agents
• 5. Ensure that the customer is provided with complete details pertaining to the product & cost 6. Responsible for relationship building and servicing the city PSA & TAs
• 7. To maintain query turnaround time as per SOP
• 8. Initiate tele sales calls for follow-ups & closure of sales bookings
• 9. Responsible for coordinating with the service team for the post-sale process
• 10. Maintain Daily Sales Report
• 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers
• 12. Responsible for maintaining Customer Satisfaction levels @ min 95% during the entire customer interaction
• 13. Adhere to company policy and systems
• 14. Ensure zero monetary losses by cancellation of liabilities and timely collections
• 15. Ensure minimal risk-related exposure for the organisation by doing all necessary due diligence.
• 16. Ensure compliance to systems and processes as per audit requirements.
• 17. Ensuring Business Losses are reduced.
• 18. Attending to customer escalations and resolving them in a timely manner.
• 19. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
• 20. Understanding the market and gaining competition insights and accordingly changing plans and strategy.

Requirments:-

• HSC/ Bachelors degree in any related field.
• 1 to 3 years of experience in travel sales
• Strong verbal and written communication skills to handle enquiries across multiple channels.