Sales Coordinator

JAC Recruitment; New Delhi; On-site; INR 420,000 - 620,000; Full time

Job summary

JAC Recruitment in Delhi is seeking a proactive Sales Support and Admin professional to manage customer communication, quotations, order follow-ups, and delivery updates. You will coordinate with vendors, handle CRM inputs, and support the sales team to grow customer relationships.

The role involves maintaining records, preparing reports, and ensuring timely delivery updates and compliance with company processes. Strong communication and organizational skills are essential.

Qualifications

• Experience supporting sales activities and customer communication.
• Strong coordination skills for working with customers, vendors, sales teams, and internal departments.
• Ability to maintain accurate records, prepare reports, and follow up on orders, payments, and deadlines.
• Professional communication, customer service, and relationship management skills.

Responsibilities

• Respond to customer enquiries.
• Prepare quotations, obtain approvals, and send offers to customers.
• Follow up on offers, orders, and payment collections.
• Keep customers informed of delivery and work progress by phone and email.
• Handle customer calls and queries professionally.
• Maintain files, records, and databases.
• Coordinate material orders with vendors and track POs.
• Manage spare parts and repair inventory.
• Provide customers with delivery updates.
• Build and maintain strong customer relationships.
• Update product price lists.
• Support the sales team in identifying and managing customers.
• Coordinate between departments and elevate issues when required.
• Prepare weekly and monthly enquiry, spare parts sales, and AMC reports.
• Maintain AMC schedules and serve as the primary point of contact for AMC customers.
• Monitor competitor activities and share relevant updates with management.
• Provide timely business updates and escalie issues when required.
• Maintain daily CRM updates.
• Collect and compile customer feedback.
• Record and circulate MoM.
• Follow up on action items and deadlines.
• Ensure compliance with company processes and policies.
• Support employee retention and attrition-related activities.

Skills

Sales support

Customer communication

Coordination

Record keeping

Professional communication

Job description

Responsibilities

• Sales Support & Customer Communication

  • Respond to customer enquiries

  • Prepare quotations, obtain the necessary approvals, and send offers to customers

  • Follow up on offers, orders, and payment collections

  • Keep customers informed of delivery and work progress by phone and email

• Administration & Customer Relations

  • Handle customer calls and queries professionally

  • Maintain files, records, and databases

  • Coordinate material orders with vendors and track POs

  • Manage spare parts and repair inventory

  • Provide customers with delivery updates

  • Build and maintain strong customer relationships

  • Update product price lists

  • Support the sales team in identifying and managing customers

  • Coordinate between departments and elevate issues when required

• Reports, MIS & Business Intelligence

  • Prepare weekly and monthly enquiry, spare parts sales, and AMC reports

  • Maintain AMC schedules and serve as the primary point of contact for AMC customers

  • Monitor competitor activities and share relevant updates with management

  • Provide timely business updates and escalie issues when required

• CRM & Feedback Management

  • Maintain daily CRM updates

  • Collect and compile customer feedback

  • Record and circulate MoM

  • Follow up on action items and deadlines

• Compliance

  • Ensure compliance with company processes and policies

  • Support employee retention and attrition-related activities

Requirements

• Experience supporting sales activities, customer communication, or business operations

• Strong coordination skills for working with customers, vendors, sales teams, and internal departments

• Ability to maintain accurate records, prepare reports, and follow up on orders, payments, and deadlines

• Professional communication, customer service, and relationship management skills

About the company

A company in the industrial equipment sector that distributes products and provides technical services for engineering and manufacturing customers. Its services include equipment supply, maintenance, spare parts, field support, and repairs.