Sales Coordinator

Thermosonics; Thane, Navi Mumbai, Meerut; On-site; INR 220,000 - 420,000; Full time

Job summary

Thermosonics in Thane, India is seeking a Sales Coordinator to lead client management, qualify leads, and organize data and communications. The role requires proactive outreach, CRM proficiency, and cross-functional collaboration to drive sales activities.

Responsibilities include maintaining the client database, scheduling visits, handling inquiries, and supporting the sales team with presentations and administrative tasks.

Qualifications

• Excellent communication and interpersonal skills.
• Organized and detail-oriented with strong follow-up abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to multitask, prioritize, and work independently.
• Customer-centric mindset with a high-energy, can-do attitude.

Responsibilities

• Lead management: build, update, and maintain a comprehensive client database (new and existing).
• Qualify leads by sending questionnaires and asking relevant questions to understand customer needs and challenges.
• Schedule site visits and meetings between clients and the technical team to collect data on noise or heat concerns.
• Organize and maintain all customer records digitally and in hard copy.
• Coordinate resources to support impactful sales presentations.
• Assist in updating and managing the CRM database efficiently.
• Follow-up & tracking: maintain consistent follow-up with prospects regarding proposals and project updates.
• Monitor the sales pipeline, including enquiries, meetings, and PO status.
• Customer & internal communication: liaise between clients and Business Development for information gathering and updates.
• Support planning and scheduling of sales visits and follow-ups.
• Communicate with clarity, energy, and enthusiasm—representing the brand’s commitment to customer satisfaction.
• Address queries related to products, accounts, or orders via phone and email.
• Provide prompt administrative support including order processing, documentation, and coordination.
• Initiate outbound calls to confirm sales interest and order status.
• Collaborate cross-functionally with other departments to develop effective sales tools and presentations.
• Coordinate with internal departments for timely verification and processing of P.O.s.
• Ensure all customer-facing materials (brochures, presentations, folders) are current and available.

Skills

Excellent communication

Organized and detail-oriented

Multitask

Customer-centric mindset

Tools

CRM systems

Microsoft Office Suite

Job description

Key Responsibilities

• 1. Lead Management
• Build, update, and maintain a comprehensive client database (new and existing).
• Qualify leads by sending questionnaires and asking relevant, probing questions to understand customer needs and challenges.
• Schedule site visits and meetings between clients and the technical team to collect detailed data on noise or heat concerns.
• Organize and maintain all customer records both digitally and in hard copy.
• Coordinate resources to support impactful sales presentations.
• Assist in updating and managing the CRM database efficiently.
• 2. Follow-Up & Tracking
• Maintain consistent follow-up with prospects regarding proposals and project updates.
• Monitor the sales pipeline, including enquiries, meetings, and purchase order (P.O.) status.
• 3. Customer & Internal Communication
• Serve as a liaison between clients and the Business Development team for information gathering and updates.
• Support the planning and scheduling of sales visits and follow-ups.
• Communicate with clarity, energy, and enthusiasm—representing the brand’s commitment to customer satisfaction.
• Address customer queries related to products, accounts, or orders via phone and email.
• Provide prompt administrative support including order processing, documentation, and coordination.
• Initiate outbound calls (cold calls/follow-ups) to confirm sales interest and order status.
• Collaborate cross-functionally with other departments to develop effective sales tools and presentations

Role & responsibilities

• Coordinate with internal departments (Technical and Accounts) for timely verification and processing of P.O.s.
• Ensure all customer-facing materialsbrochures, presentations, and foldersare current and available.

Preferred candidate profile

• Excellent communication and interpersonal skills.
• Organized and detail-oriented with strong follow-up abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Ability to multitask, prioritize, and work independently.
• Customer-centric mindset with a high-energy, can-do attitude.