Sales And Business Development Officer

Ambition Guru; Shahdara; On-site; INR 350,000 - 550,000; Full time

Job summary

Ambition Guru is seeking an energetic inside sales professional in Uttar Pradesh to drive enrolments for our education app. You will handle inbound/outbound leads, guide prospects through the funnel, and close deals with a focus on high-volume calling and strong CRM discipline.

You will counsel learners on features, pricing plans, and live classes, while maintaining precise records and achieving daily, weekly, and monthly targets in a fast-paced EdTech environment.

Qualifications

• Bachelor's degree in any discipline (mandatory).
• 3-4 years of inside sales/tele-sales experience, preferably in EdTech or app-based subscriptions.
• Comfortable with high-volume calling and working with CRM/dialer tools.
• Proficient in MS Excel/Google Sheets for tracking and reporting.
• Fluent in Hindi and English; additional languages are an advantage.
• Excellent phone/video presence, active listening, and persuasion skills.
• Able to demonstrate a mobile app confidently to non-tech users.
• Target-driven, resilient, and KPI-focused.

Responsibilities

• Handle assigned leads and guide them through the sales funnel from enquiry to closure.
• Achieve enrolment/revenue targets set by Team Lead on a daily/weekly/monthly basis.
• Counsel learners on app features, courses, pricing, and live classes.
• Maintain accurate lead records in CRM, including follow-ups and payments.
• Assist learners with payment processes and negotiate discounts within limits.
• Follow up with warm leads via calls, WhatsApp, and app notifications to reduce drop-offs.
• Build rapport with enrolled learners to ensure onboarding and minimize cancellations.
• Participate in daily huddles, call audits, and performance reviews.
• Coordinate with marketing for lead quality feedback and messaging.
• Escalate unresolved learner concerns to Team Lead or support.
• Stay updated on competitors to sharpen pitches and handle objections.

Skills

Inside sales

CRM & lead mgmt

Excel / Sheets

Hindi & English

Communication

App demo

Negotiation

Digital marketing

Education

Bachelor's degree

Tools

CRM / dialer tools

Job description

Role & responsibilities

Key Responsibilities

• Handle assigned leads (inbound enquiries and outbound calling data) and guide them through the complete sales funnel enquiry, follow-up, closure.
• Achieve daily, weekly, and monthly enrolment/revenue targets as set by the Team Lead.
• Counsel prospective learners on the app's features, course structure (spoken English, grammar, vocabulary, fluency modules),live class sessions, and pricing plans.
• Maintain 100% accurate and updated lead records in the CRM Status, follow-ups, conversions, and payments collected.
• Handle pricing objections and negotiate within approved discount limits; assist learners with the payment process on the app.
• Ensure timely, consistent follow-up with warm leads through calls, WhatsApp, and app notifications to minimize drop-offs.
• Build rapport with enrolled learners in the initial stage to ensure onboarding completion and reduce early cancellations/refund requests.
• Participate actively in daily huddles, call audits, and performance review sessions conducted by the Team Lead.
• Coordinate with the marketing team on lead quality feedback, campaign response, and messaging that resonates with target learners.
• Escalate unresolved learner concerns (technical, billing, content-related) to the Team Lead or relevant support team promptly.
• Stay updated on competitor English-learning apps and platforms to sharpen pitch and handle comparison-based objections confidently.

Preferred candidate profile

• Bachelor's degree in any discipline (mandatory).
• 3- 4 years of experience in inside sales/tele-sales, preferably in EdTech, e-learning, or app-based subscription products
• Comfortable with high-volume calling and working with CRM/dialer tools.
• Working knowledge of MS Excel/Google Sheets for tracking and reporting.
• Fluent in Hindi and English (this is critical, since the role involves selling an English-learning product the candidate must be a strong communicator and a credible example of English proficiency to prospects); knowledge of additional regional languages is an advantage.
• Excellent phone/video presence, active listening, and persuasion skills.
• Comfortable navigating and demonstrating a mobile app confidently to non-tech-savvy users.
• Target-driven, resilient, and comfortable with a fast-paced, KPI-driven inside-sales environment.
• Knowledge of Digital marketing , SEO and Meta Ads will add additional benefits .
  Key Skills:
  • Tele-consultative selling / inside sales
  • CRM and lead pipeline management
  • App demo and objection handling
  • Closing and negotiation
  • WhatsApp/digital follow-up etiquette