Inside Sales Executive

TIGI HR; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading educational firm in Mumbai is seeking a Sales Executive to manage inbound leads, convert prospects into customers, and recommend advanced educational programs. The ideal candidate should have 1–3 years of experience in B2C inside sales, a proven track record in hitting sales targets, and strong consultative skills. This role requires a commitment to a 6-day work week with flexible timing and offers an opportunity to work in the EdTech sector.

Qualifications

• 1–3 years’ experience in B2C inside sales, telesales, or customer success.
• Proven record of hitting monthly revenue/conversion targets.
• Experience in the EdTech sector is a significant plus.

Responsibilities

• Call, WhatsApp, and email inbound leads; convert prospects to paying customers.
• Recommend advanced programs and achieve monthly revenue targets.
• Provide empathetic, solution-oriented support to customers.

Skills

B2C inside sales

Telesales

Customer success

Consultative mindset

Objection-handling skills

Tools

CRMs

Spreadsheets

Virtual meeting tools

Job description

Responsibilities

• Lead Engagement & Conversion: Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
• Upsell & Cross-Sell: Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets
• Product Mastery: Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.
• Pipeline Management: Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.
• Customer Experience: Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.
• Market Feedback Loop: Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.

Qualifications

• 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
• Proven record of hitting monthly revenue / conversion targets.
• Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).
• Proficient with CRMs, spreadsheets, and virtual meeting tools.
• High empathy, consultative mindset, and strong objection-handling skills.
• Experience in the EdTech sector is a significant plus.