Sales Advisor / Insurance Advisor

Kindle HR; Mumbai, Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

Kindle HR in Mumbai seeks a Virtual Relationship Manager to engage with health insurance prospects, assess their needs, and provide advisory-led guidance to help select the right plan. This consultative sales role emphasizes trust and clarity for customers.

You will explain policy features, exclusions, waiting periods, and premium structures, guide the online purchase journey, and ensure all advice complies with IRDAI guidelines. Strong communication and customer-first approach are essential.

Qualifications

• 1+ year of experience in insurance advisory or telesales.
• Able to explain policy terms clearly and simply.
• Understand IRDAI advisory conduct and disclosure norms.

Responsibilities

• Engage with health insurance prospects to assess needs.
• Provide unbiased guidance to select suitable plans.
• Explain features, exclusions, waiting periods, and premium structures.
• Assist through online purchase journey including disclosures.
• Maintain CRM logs of interactions, recommendations, and outcomes.
• Meet targets for conversion, handling time, and CSAT.
• Stay updated on product changes from insurer partners.

Skills

Strong communication

Consultative selling

Tools

CRM software

Job description

Greetings from Kindle HR!!

The Role: Virtual Relationship Manager

The Virtual Relationship Manager (VRM) will engage with prospects who have shown interest in health insurance products, understand their coverage needs, and provide unbiased, advisory-led guidance to help them choose the right plan. This is a consultative sales role the focus is on building trust and clarity for the customer.

What You'll Do

• Connect with the Users who have shown interest in Insurance to understand their health insurance needs, existing coverage, and family composition.
• Conduct a needs-based review — flag gaps in existing cover and recommend suitable individual or family floater plans.
• Explain policy features, exclusions, waiting periods, claim process, and premium structures clearly and accurately.
• Guide prospects through the online purchase journey — quote selection, proposal form, medical disclosures, and payment.
• Ensure all advice is compliant with IRDAI guidelines on advisory conduct and disclosure norms.
• Log every interaction, recommendation, and outcome accurately in the CRM.
• Meet defined targets on conversion, average handling time, and customer satisfaction (CSAT).
• Stay updated on product changes across insurer partners

What we're looking for

• Minimum 1 year of experience in insurance advisory or telesales, preferably health insurance
• Strong communication and consultative skills
• Proficiency in an additional Regional Indian language is a plus
• Genuine customer-first orientation — ability to explain complex policy terms in simple language.