Healthcare Counsellor

Time Hack Consulting; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Time Hack Consulting is seeking a confident Health Advisor to join our sales team in Bengaluru. You will understand customer coverage needs, explain health plans like Essential and Flexi, handle queries, and convert leads into policy sales.

The role focuses on building trust, explaining plan details, and achieving daily and monthly targets with strong communication and CRM usage.

Qualifications

• 1–5 years of telesales/telecalling experience, ideally in health or general insurance, healthcare services, or wellness.
• Proven track record of meeting call and conversion targets in a target-driven phone sales role.
• Strong spoken English and Hindi; ability to build trust quickly over a call.

Responsibilities

• Handle inbound leads and make outbound calls to prospective members to assess coverage needs.
• Explain plan tiers (Essential / Pro / Advance), OPD benefits, and pricing clearly.
• Convert qualified leads into activated members, managing calls end-to-end.
• Log interactions and outcomes in CRM and maintain daily targets.
• Address objections and answer plan-comparison questions confidently.
• Follow up with warm prospects through the decision cycle without being pushy.
• Stay updated on plan details, partners, and competitor offerings.

Skills

Telecalling

Communication

Sales

Job description

The Role

We are looking for a confident, customer-focused, and target-oriented Health Advisor to join our sales team. The Health Advisor will be responsible for understanding customer healthcare requirements, explaining suitable health plans, handling customer queries, addressing objections, and converting qualified leads into successful policy sales. The role requires strong communication, sales, convincing, relationship-building, and customerhandling skills, along with the ability to understand and explain health insurance products clearly. The advisor will primarily assist customers in understanding available plans, including the Essential Plan and Flexi Plan, and recommend options based on their requirements.

The Role

We are looking for a confident, customer-focused, and target-oriented Health Advisor to join our sales team. The Health Advisor will be responsible for understanding customer healthcare requirements, explaining suitable health plans, handling customer queries, addressing objections, and converting qualified leads into successful policy sales. The role requires strong communication, sales, convincing, relationship-building, and customerhandling skills, along with the ability to understand and explain health insurance products clearly. The advisor will primarily assist customers in understanding available plans, including the Essential Plan and Flexi Plan, and recommend options based on their requirements.

Key Responsibilities

• Handle inbound leads and make outbound calls to prospective members, understanding their household health coverage needs.
• Explain plan tiers (Essential / Pro / Advance), OPD wallet benefits, and pricing clearly and accurately — consult, don't just pitch.
• Convert qualified leads into activated members, owning the call-to-close cycle end-to-end.
• Maintain daily call and conversion targets; log every interaction and outcome in the CRM.
• Handle objections and plan-comparison questions confidently; escalation complex cases where needed.
• Follow up with warm/interested prospects through the decision cycle without being pushy.
• Stay current on plan details, network partners, and competitor OPD/health-plan offerings.

What We're Looking For

• 1–5 years of telesales/telecalling experience, ideally in health insurance, general insurance, healthcare services, or fitness/wellness industry.
• Proven track record of hitting call and conversion/revenue targets in a target-driven phone sales environment.
• Strong spoken communication in English and Hindi (additional regional language is a plus); ability to build trust quickly over a call.
• Comfortable explaining benefit structures, sub-limits, and pricing without sounding scripted.
• High ownership, resilience to rejection, and a consultative rather than purely transactional selling style.
• Basic comfort with CRM/dialer tools and MS Office/Google Sheets for reporting.

Skills: telecalling,communication,sales