ISSRRN000377- Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture in India Bengaluru is seeking a Service Desk professional to monitor production systems, drive incident resolution, and ensure timely restoration of services in the production environment. You will work independently, grow into a Subject Matter Expert, and collaborate with colleagues to identify improvement areas and implement best practices.

The role requires beginner proficiency in Service Desk Management, a minimum of 1 year of related experience, and a Bachelor's degree in a

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Monitor and ensure availability of production systems in alignment with SLAs.
• Drive resolution of incidents and outages, ensuring effective communication throughout the process.
• Facilitate the restoration of services to the production environment.
• Establish and uphold disaster recovery procedures while ensuring data retention practices are followed.
• Collaborate with colleagues to identify areas for improvement and implement best practices.

Skills

Service Desk Management

Incident Management

Problem Management

Communication Skills

Customer Service

Technical Troubleshooting

Education

Bachelor's Degree

Job description

THE WORK:

Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how your unique perspective can enhance our collaborative efforts!

• Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements.
• Drive the resolution of incidents and outages, ensuring effective communication throughout the process.
• Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness.
• Establish and uphold disaster recovery procedures while ensuring data retention practices are followed.
• Collaborate with colleagues to identify areas for improvement and implement best practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Advanced proficiency in Communication Skills.
• Advanced proficiency in Customer Service.
• Expert proficiency in Technical Troubleshooting.