RRN00016678 - Infra Tech Support Practitioner Copy 03

Accenture in India; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

Accenture in India is seeking an entry-level Service Desk professional to help monitor production systems and support incident resolution. You will participate in problem solving discussions, ensuring SLA compliance and contributing to disaster recovery planning.

The role emphasizes beginner proficiency in Service Desk Management, with opportunities to grow skills in communication, customer service, and incident management.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Problem solving

Communication skills

Customer service

Incident management

Documentation

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this engaging journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

It is advantageous to have prior experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in problem solving.

Beginner proficiency in communication skills.

Intermediate proficiency in customer service.

Beginner proficiency in incident management.

Intermediate proficiency in documentation.