RRN00017205 - Application Tech Support Practitioner

Accenture; India; On-site; INR 500,000 - 900,000; Full time

Job summary

Accenture is seeking candidates for a Service Desk oriented role based in India. You will engage in problem-solving discussions to foster collaboration and innovation while ensuring production systems are available and operating effectively.

You will drive incident resolution and support communication during outages and outages restoration. The role requires a Bachelor's degree and beginner proficiency in relevant service desk skills, with opportunities to build experience and contribute to

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident resolution and facilitate communication during outages.
• Support the restoration of services in the production environment.
• Help establish disaster recovery procedures and maintain data retention practices.

Skills

Service Desk Management

Service Desk Voice Support

Related skills

Education

Bachelor's Degree

Job description

THE WORK:

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together! Assist in ensuring production systems are available and operating effectively.Drive incident resolution and facilitate communication during outages.Support the restoration of services in the production environment.Help establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Troubleshooting.


• Intermediate proficiency in Communication Skills.


• Beginner proficiency in Time Management.


• Advanced proficiency in Problem Solving.

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