IRRN00016506-nfra Tech Support Practitioner

Accenture; India; On-site; INR 350,000 - 650,000; Full time

Job summary

Accenture in India is seeking a fresh-entry professional to support our Service Desk activities and engage in problem-solving discussions. You will build knowledge, participate in a collaborative team environment, and contribute to a dynamic and supportive atmosphere.

You will develop expertise in Service Desk Management, assist in maintaining production systems, and help with incident resolution, disaster recovery planning, and data retention practices to ensure reliability and compliance.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in relevant related skills is advantageous.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

Skills

Service Desk Management

Related skills

Education

Bachelor's Degree

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in customer service.
• Beginner proficiency in time management.
• Intermediate proficiency in analytical thinking.

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at [e-mail] immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.