ISSRRN000388 - Application Tech Support Practitioner Copy 06

Accenture; India; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture India is seeking a Services Desk professional to join our team, focusing on incident resolution, production support, and disaster recovery planning. You will engage in problem-solving discussions to improve service reliability and collaboration across teams.

The role emphasizes beginner to intermediate skills in service desk operations, communication, and troubleshooting, with opportunities to learn and contribute to critical IT processes in a dynamic environment.

Qualifications

• Bachelor's degree in a related field is required.
• Beginner to intermediate skills in service desk operations.
• Willingness to learn and adapt to IT service management practices.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of services to production environments.
• Support disaster recovery procedures and data retention practices.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how your contributions will make a difference in our organization! Assist in ensuring production systems are available and operating effectively. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish and maintain disaster recovery procedures. Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Beginner proficiency in Technical Troubleshooting. Advanced proficiency in Communication Skills. Intermediate proficiency in Problem Solving. Beginner proficiency in Time Management.

tbd

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