ISSRRN0001189 - Infra Tech Support Practitioner

Accenture; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India invites you to join a role focused on supporting knowledge growth, problem solving discussions, and developing expertise in Service Desk Management. You will help ensure production systems are available and operate to defined SLAs, while driving incident and outage resolution and maintaining clear communication.

You will participate in disaster recovery planning, restore services efficiently, and uphold data retention practices in line with company policies.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in a relevant field.

Responsibilities

• Ensure production systems are available and meet SLAs.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of service to production environments.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices per policy.

Skills

Service Desk Management

Problem solving

Communication

Data management

Customer service

Education

Bachelor's Degree in a relevant field

Job description

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this engaging journey and make a meaningful impact.Ensure production systems are available and operating according to defined service level agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish and maintain disaster recovery procedures to safeguard critical operations.Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication skills.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in data management.

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