RRN00017156 - Infra Tech Support Practitioner

Accenture; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture India is seeking an entry-level Service Desk Analyst to support operations and collaborate with teams to resolve incidents. You will develop subject-matter expertise, contribute to discussions, and provide solutions to work-related challenges in a dynamic environment.

Responsibilities include ensuring system availability per SLAs, driving incident resolution, and maintaining disaster recovery procedures while adhering to data retention standards.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Minimum of 1 year of experience in related skills.
• Bachelor's Degree in a relevant field.

Responsibilities

• Ensure production systems are available per defined SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to the production environment efficiently.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices per organizational policies and standards.

Skills

Service Desk Management

Voice Support

Experience in related skills

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to make a meaningful impact through collaboration and problem-solving. You will perform independently and become a subject matter expert while actively contributing to discussions and offering solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your contributions and encourages your professional development.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Intermediate communication skills.
• Beginner analytical thinking.
• Beginner customer service orientation.
• Beginner time management.

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