RRN00016508 - Application Tech Support Practitioner

Accenture; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture is looking for candidates for a role in Service Desk Management based in Gurugram, Haryana. Responsibilities include ensuring production systems' availability, driving incident resolution, and fostering a collaborative environment to solve problems effectively.

The ideal candidate should hold a Bachelor's degree and demonstrate beginner proficiency in relevant skills. Bonuses include communication and customer service abilities, making it essential to thrive in a fast-paced environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant skills.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution and maintain clear communication.
• Facilitate efficient restoration of service to production environment.
• Establish disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with standards.

Skills

Service Desk Management

Problem solving

Communication

Customer service

Incident management

Process improvement

Education

Bachelor's Degree in a relevant field

Job description

Responsibilities

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in a relevant field of studies.

Bonus Skills

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Advanced proficiency in customer service.
• Intermediate proficiency in incident management.
• Beginner proficiency in process improvement.

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