ISSRRN000657 - Infra Tech Support Practitioner Copy 08

Accenture; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture India is inviting applicants to explore opportunities to build knowledge and support the group while engaging in problem solving discussions. The role focuses on developing expertise in Service Desk Management and fostering a collaborative environment where challenges are addressed thoughtfully.

You will ensure production systems are available according to defined SLAs, drive incident resolution, support disaster recovery planning, and maintain data retention practices in line with

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Develop expertise in Service Desk Management and foster a collaborative environment where challenges are addressed thoughtfully.
• Join us in this exciting journey and contribute to a dynamic and supportive workplace.
• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.Ensure production systems are available and operating according to defined Service Level Agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish disaster recovery procedures to safeguard operational continuity.Maintain data retention practices in alignment with organizational standards.HERE'S WHAT YOU WILL NEED:Beginner proficiency in Service Desk Management.A minimum of 0 of experience in relevant related skills.Bachelor's Degree in relevant field of studies.BONUS POINTS IF YOU HAVE:Beginner proficiency in problem solving.Intermediate proficiency in communication.Beginner proficiency in incident management.Intermediate proficiency in disaster recovery planning.Beginner proficiency in data retention practices.

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