ISSRRN000910 - Infra Tech Support Practitioner

Accenture; Gurugram District; On-site; INR 300,000 - 550,000; Full time

Job summary

Accenture is seeking a candidate for a Service Desk role in India to contribute actively in discussions and provide thoughtful solutions. You will ensure production systems are available and operate per SLAs, drive incident and outage resolution with clear communication, and facilitate rapid restoration of services to production environments.

The role includes establishing disaster recovery procedures and maintaining data practices.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.

Skills

Service Desk Management

Service Desk Voice Support

Experience in related skills

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey where your contributions truly matter. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner knowledge of customer service principles.
• Intermediate communication skills.
• Beginner analytical thinking.
• Intermediate adaptability.

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