ISSRRN000716 - Infra Tech Support Practitioner Copy 13

Accenture; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is looking for candidates to engage in Service Desk Management, focusing on a collaborative approach to problem solving. Responsibilities include ensuring system uptime, facilitating service restoration, and maintaining data retention practices.

The ideal candidate should possess a Bachelor's Degree and have beginner proficiency in relevant skills. This role promises a dynamic and supportive workplace, and Accenture remains committed to equal employment opportunities.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident Management

Communication Skills

Problem Solving

Customer Service

Documentation

Education

Bachelor's Degree in relevant field

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

Responsibilities:

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Requirements

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Bonus Points If You Have

• Beginner proficiency in incident management.
• Beginner proficiency in communication skills.
• Beginner proficiency in problem solving.
• Beginner proficiency in customer service.
• Beginner proficiency in documentation.

Important Notice

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Equal Employment Opportunity Statement

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