RRN00017205 - Application Tech Support Practitioner

Accenture; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture in Gurugram is seeking dedicated individuals to join our Service Desk Management team. You will participate in problem-solving discussions that foster collaboration and innovation, and your enthusiasm for supporting production environments will shine as you engage with challenges and opportunities.

You will assist in ensuring production systems are available, drive incident resolution during outages, support restoration of services, and help establish disaster recovery procedures and

Qualifications

• Bachelor's Degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident resolution and facilitate communication during outages.
• Support the restoration of services in the production environment.
• Help establish disaster recovery procedures and maintain data retention practices.

Skills

Service Desk Management

Service Desk Voice Support

Customer Service

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!Assist in ensuring production systems are available and operating effectively.Drive incident resolution and facilitate communication during outages.Support the restoration of services in the production environment.Help establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Troubleshooting.


• Intermediate proficiency in Communication Skills.


• Beginner proficiency in Time Management.


• Advanced proficiency in Problem Solving.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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