RRN00017157 - Infra Tech Support Practitioner

Accenture; India; On-site; INR 300,000 - 400,000; Full time

Job summary

Accenture invites applications from aspiring Service Desk professionals to monitor production systems, resolve incidents, and support ongoing learning. You will participate in problem solving discussions and aim to keep services available in line with defined SLAs.

The role emphasizes rapid incident response, restoration of services, and disaster recovery planning, with attention to data retention standards.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's Degree in a relevant field of study.
• Experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear, timely communication.
• Restore services to production efficiently and effectively.
• Assist in establishing disaster recovery procedures and data retention practices.

Skills

Service Desk Management

Service Desk Voice Support

Customer service

Problem solving

Education

Bachelor's Degree

Job description

THE WORK:

Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. We warmly invite you to join us in making a meaningful impact through your enthusiasm and dedication. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in customer service.
• Beginner proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in adaptability.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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