RRN00016352 - Infra Tech Support Practitioner

Accenture; India; On-site; INR 350,000 - 480,000; Full time

Job summary

Accenture is seeking a curious and proactive individual to support Service Desk operations in India. The role focuses on maintaining production systems per SLAs, driving incident and outage resolution, and communicating clearly throughout the process.

You will help restore services efficiently, establish disaster recovery procedures, and ensure data retention aligns with organizational standards. This entry-level position emphasizes learning and collaboration in a dynamic environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating per SLAs.
• Drive incident and outage resolution and communicate clearly throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Customer service communication

Education

Bachelor's Degree

Job description

THE WORK:

Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. Join us in this exciting journey and contribute to a dynamic and encouraging workplace. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in incident management.
• Beginner proficiency in customer service communication.
• Intermediate proficiency in problem analysis.
• Beginner proficiency in technical troubleshooting.
• Beginner proficiency in documentation and reporting.

TBD

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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