ISSRRN000396 - Application Tech Support Practitioner Copy 01

Accenture; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India is seeking a Service Desk Associate to contribute to a collaborative environment by applying problem-solving skills and engaging with challenges that foster innovation. You will participate in discussions and initiatives that support service reliability and teamwork.

You will assist in keeping production systems available, drive incident and outage resolution with clear communication, and help establish disaster recovery procedures while promoting data retention practices to

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.

Skills

Service Desk Management

Service Desk Voice Support

Technical Troubleshooting

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how your contributions will make a difference in our organization! Assist in ensuring production systems are available and operating effectively. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish and maintain disaster recovery procedures. Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Troubleshooting.
• Advanced proficiency in Communication Skills.
• Intermediate proficiency in Problem Solving.
• Beginner proficiency in Time Management.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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