RRN00016508-Infra Tech Support Practitioner

Accenture; India; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture India is seeking a Service Desk professional to build knowledge, support the group, and participate in problem solving discussions that add value.

You will ensure production systems meet SLAs, drive incident and outage resolution with clear communication, and support rapid restoration of services.

You will help establish disaster recovery procedures and data retention practices, while applying beginner skills in service desk management and customer service.

Qualifications

• Bachelor's Degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk

Incident Management

Data Management

Communication

Problem Solving

Education

Bachelor's Degree

Job description

THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in data management.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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