RRN00015405- Infra Tech Support Practitioner

Accenture; Kolkata District; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture is hiring for a Service Desk professional in India to support IT operations and incident management. You will collaborate across teams to ensure availability of production systems and contribute to disaster recovery planning.

Ideal candidates have beginner Service Desk Management skills, with at least 4 years of related experience and a Bachelors degree. The role offers growth opportunities within a global technology leader and a dynamic work environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 4 years of experience in related skills.

Responsibilities

• Ensure production systems are available and operating to defined SLAs.
• Drive incident and outage resolution with clear communication.
• Collaborate with various teams to perform effectively and engage in key decisions.
• Support disaster recovery procedures to safeguard operations.
• Maintain data retention practices in line with organizational policies.

Skills

Service Desk Management

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK

• Discover the opportunity to make impactful decisions and foster collaboration across multiple groups.
• You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions.
• Providing thoughtful solutions to challenges within your immediate group and beyond will be a rewarding part of your journey.
• Embrace this chance to grow and make a meaningful difference.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive the resolution of incidents and outages while maintaining clear communication throughout the process.
• Facilitate the restoration of services to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

HERES WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• A minimum of 4 of experience in relevant related skills.
• Bachelors Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in problem solving.
• Advanced proficiency in communication.
• Beginner proficiency in conflict resolution.
• Intermediate proficiency in process improvement.
• Advanced proficiency in customer service.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Requirements

www.accenture.com