RRN00014809 - Infra Tech Support Practitioner

Accenture; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture is looking for an individual to join their team in Gurugram District, Haryana, focusing on Service Desk Management. The role involves ensuring the availability of production systems, driving incident resolution, and maintaining effective communication. Candidates should have a Bachelor's degree in a relevant field and beginner proficiency in Service Desk Management and Voice Support. Develop your skills in a collaborative environment where learning is encouraged. Join Accenture to contribute to essential operations.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Prior experience in relevant related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution while maintaining clear communication.
• Establish and maintain disaster recovery procedures.

Skills

Service Desk Management

Service Desk Voice Support

Incident Management

Customer Service Skills

Communication Skills

Problem Solving

Technical Troubleshooting

Education

Bachelor's Degree in relevant field

Job description

The Work

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued.

Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies and standards.

Requirements

• Beginner proficiency in Service Desk Management
• Beginner proficiency in Service Desk Voice Support
• Prior experience in relevant related skills (advantageous)
• Bachelor's Degree in relevant field of studies

Bonus Points

• Beginner proficiency in incident management
• Beginner proficiency in customer service skills
• Intermediate proficiency in communication skills
• Intermediate proficiency in problem solving
• Beginner proficiency in technical troubleshooting

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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