ISSRRN000394 - Application Tech Support Practitioner Copy 02

Accenture; India; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture is seeking a Service Desk Analyst to help keep production systems available and operating smoothly. You will participate in problem-solving discussions, drive incident and outage resolution with clear communication, and assist in restoring services to the production environment.

This entry-level role welcomes beginners in Service Desk Management and Service Desk Voice Support, with opportunities to develop skills in disaster recovery, data retention compliance, and proactive service

Qualifications

• Bachelors degree required.
• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution with clear communication.
• Facilitate the restoration of services to the production environment.
• Establish and maintain disaster recovery procedures.
• Support data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree

Job description

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how your contributions will make a difference in our organization! Assist in ensuring production systems are available and operating effectively. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish and maintain disaster recovery procedures. Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Troubleshooting.
• Advanced proficiency in Communication Skills.
• Intermediate proficiency in Problem Solving.
• Beginner proficiency in Time Management.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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