RRN00017157 - Infra Tech Support Practitioner

Accenture services Pvt Ltd; Gurugram District; On-site; INR 201,000 - 357,000; Full time

Job summary

Accenture services Pvt Ltd in Gurugram invites you to join a growing team focused on Service Desk Management. You will participate in knowledge-building discussions, support problem-solving, and help ensure production systems meet SLAs while maintaining clear communication during incidents.

The role emphasizes learning and growth with beginner-friendly training. Ideal candidates hold a relevant degree and bring a proactive, service-oriented mindset with solid communication skills.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's Degree in relevant field of studies.
• It is advantageous to have prior experience in relevant related skills.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree

Job description

THE WORK:

Explore opportunities to build knowledge and support collaborative efforts while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a supportive environment for continuous learning and growth. We warmly invite you to join us in making a meaningful impact through your enthusiasm and dedication. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in customer service.
• Beginner proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in adaptability.