RRN00016044 - Infra Tech Support Practitioner

Accenture PLC; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture PLC in India invites you to join a role focused on building knowledge in Service Desk Management, collaborating with teams and contributing to problem solving discussions. You will work to keep production systems available, drive incident resolution, and help restore services quickly.

The role also involves establishing disaster recovery procedures and aligning data retention with policy. We are seeking candidates with beginner-level Service Desk Management skills and a bachelor's

Qualifications

• Beginner level in Service Desk Management.
• Prior related experience is advantageous.

Responsibilities

• Ensure production systems are available per SLAs.
• Drive incident and outage resolution with clear communication.
• Establish disaster recovery procedures and data retention practices.
• Support knowledge-building and problem-solving discussions.

Skills

Service Desk Management

Problem Solving

Communication

Incident Management

Customer Service

Data Management

Education

Bachelor's Degree

Job description

THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in data management.