RRN00016625 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India in Bengaluru is seeking an entry-level Service Desk professional to ensure production systems meet SLAs and to drive incident resolution with clear communication. The role emphasizes restoration of services and maintaining disaster recovery procedures to safeguard operations.

Ideal candidates have beginner proficiency in service desk functions and hold a Bachelor's degree, with prior related skills considered advantageous for this position.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Service Desk Voice Support

Customer service

Education

Bachelor's Degree

Job description

THE WORK: Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in customer service.
• Beginner proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in adaptability.