RRN00013881 -Infra Tech Support Practitioner Copy 01

Accenture in India; Bengaluru; On-site; INR 350,000 - 420,000; Full time

Job summary

Accenture in India in Bengaluru seeks a Service Desk professional to support production systems and SLA adherence. You will drive incident/outage resolution and communicate clearly throughout the lifecycle, and help restore services efficiently while aligning with disaster recovery and data retention standards.

The role values beginner proficiency in Service Desk Management and related skills, with a Bachelor's degree and readiness to develop expertise in a dynamic, collaborative environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident Management

Communication Skills

Problem Solving

Customer Service

Education

Bachelor's Degree

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

RESPONSIBILITIES

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Beginner proficiency in Incident Management.
• Beginner proficiency in Communication Skills.
• Beginner proficiency in Problem Solving.
• Beginner proficiency in Customer Service.
• Beginner proficiency in Process Improvement.