RRN00015404 - Infra Tech Support Practitioner

Accenture; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in Pune is seeking professionals to help ensure production systems run reliably and incidents are resolved promptly. You will collaborate across multiple groups to support critical decisions and provide thoughtful solutions to challenges that arise.

The role involves maintaining disaster recovery procedures and data retention practices, with clear, timely communication to stakeholders. Join Accenture to contribute to resilient, high-performing IT operations.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 2 years of experience in related skills.
• Bachelor's Degree in relevant field.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Education

Bachelor's Degree

Job description

THE WORK:

Discover new opportunities to collaborate and contribute to important decisions while providing thoughtful solutions to challenges that arise within and beyond your immediate group. You will engage with multiple groups and support collective efforts to perform effectively. This role will involve sharing expertise and guiding others, fostering a collaborative environment where ideas and solutions flourish. Join us in making a meaningful impact through your dedication and enthusiasm.Ensure production systems are available and operating according to defined service level agreements.Drive incident and outage resolution with clear and timely communication.Facilitate the restoration of service to the production environment efficiently.Establish and maintain disaster recovery procedures to safeguard operations.Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 2 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Advanced communication skills.
• Beginner analytical thinking.
• Intermediate organizational skills.
• Advanced customer service orientation.

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