ISSRRN000723 - Infra Tech Support Practitioner

Accenture; India; On-site; INR 500,000 - 700,000; Full time

Job summary

Accenture is seeking a candidate for their Service Desk Management role in India. This position requires a minimum of 1 year of relevant experience and a Bachelor's Degree in a relevant field. Responsibilities include ensuring production system availability, driving incident resolutions, and establishing disaster recovery procedures. The role emphasizes collaboration and continuous learning while contributing to impactful solutions in a dynamic work environment. Candidates with beginner proficiency in problem-solving and customer service are encouraged to apply.

Qualifications

• Beginner proficiency in Service Desk Management.
• Minimum of 1 year of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Problem solving

Communication

Critical thinking

Customer service

Time management

Education

Bachelor's Degree in a relevant field

Job description

Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work‑related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a dynamic environment. Join us and be part of a journey that values your input and fosters continuous learning.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Qualifications

• Beginner proficiency in Service Desk Management.
• Minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in a relevant field of studies.

Bonus Points If You Have

• Beginner proficiency in problem solving.
• Beginner proficiency in communication.
• Beginner proficiency in critical thinking.
• Beginner proficiency in customer service.
• Beginner proficiency in time management.

Important Notice

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at [e-mail] immediately.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.