ISSRRN000724 - Infra Tech Support Practitioner Copy 09

Accenture; India; On-site; INR 400,000 - 700,000; Full time

Job summary

Accenture in India is seeking candidates for a Service Desk Management role, focusing on keeping systems operational and ensuring incident resolutions are efficiently communicated. Responsibilities include managing service levels, restoring environments, and establishing disaster recovery procedures. A Bachelor's Degree in a relevant field is required along with beginner proficiency in service desk management and problem-solving skills. Join Accenture to contribute to a dynamic workplace.

Qualifications

• Beginner proficiency in Service Desk Management.
• Minimum of 0 years of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Problem solving

Communication

Incident management

Customer service

Process improvement

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

Responsibilities:

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Required Skills:

• Beginner proficiency in Service Desk Management.
• Minimum of 0 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Bonus Skills:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in customer service.
• Beginner proficiency in process improvement.

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