ISSRRN000570 - Application Tech Support Practitioner Copy 11

Accenture; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture in Gurugram is seeking an enthusiastic individual for a role in Service Desk Management. You will be integral in ensuring production systems run smoothly and handle various service challenges.

The ideal candidate should have beginner proficiency in this field and any experience in Customer Support, Troubleshooting, and Problem Solving will be beneficial. Accenture promotes a vibrant work environment where you will have the chance to grow and support others.

Qualifications

• Beginner proficiency in Service Desk Management.
• Education requirements are not specified.
• Prior experience in related skills is advantageous.

Responsibilities

• Ensure production systems are available and operating smoothly.
• Drive incident and outage resolution.
• Facilitate restoration of service to the production environment.

Skills

Customer Support

Troubleshooting

Communication Skills

Problem Solving

Technical Documentation

Job description

Overview

Join us in creating a vibrant environment where you will build knowledge and support others. You will participate in problem‑solving discussions, fostering a collaborative atmosphere. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities.

Assist in ensuring production systems are available and operating smoothly. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices.

Eligibility & Experience

• Beginner proficiency in Service Desk Management
• Education requirements are not specified for this opportunity
• It is advantageous to have prior experience in related skills

Bonus Points

• Intermediate proficiency in Customer Support
• Advanced proficiency in Troubleshooting
• Expert proficiency in Communication Skills
• Master proficiency in Problem Solving
• Intermediate proficiency in Technical Documentation

Important Notice

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