ISSRRN0001089 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture in India in Bengaluru is recruiting for a Service Desk Analyst role. You will contribute actively and independently while becoming a subject matter expert, participate in team discussions, and help provide thoughtful solutions to work-related challenges.

This position focuses on Service Desk Management, offering opportunities to grow in a supportive and dynamic environment with clear growth potential and professional development.

Qualifications

• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Manage data retention practices to ensure compliance and reliability.

Skills

Service Desk Management

Service Desk Voice Support

Entry-level experience

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your input and encourages your professional development.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Manage data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate customer service skills.
• Beginner analytical thinking skills.
• Intermediate multitasking skills.