ISSRRN000758 - Infra Tech Support Practitioner Copy 03

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a candidate to support service desk management, ensuring production systems stay available and running per SLAs. You will drive incident resolution, communicate clearly during outages, and help restore services efficiently in a collaborative environment.

The role emphasizes beginner proficiency in Service Desk Management and may benefit from prior related skills, with a Bachelor's degree required.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Mgmt

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to grow and contribute in an engaging environment. You will build knowledge and support the group while participating in problem solving discussions. This role will allow you to develop your skills in Service Desk Management and be part of a collaborative and dynamic setting. We look forward to welcoming your enthusiasm and fresh perspective.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service.
• Beginner proficiency in communication skills.
• Beginner proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in attention to detail.