Rostering & Relationship Officer

Naukri E-hire; Gandhinagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Naukri E-hire is seeking an experienced professional to manage employee data, support recruitment operations, and maintain accurate HR records in a dynamic BPO environment.

You will communicate effectively with employees and stakeholders to resolve queries, providing empathetic and efficient customer support while ensuring high levels of satisfaction and data integrity.

Qualifications

• Experience in BPO or call center environments is required.
• Strong data management and query-resolution skills are essential.
• Excellent customer support abilities under pressure.

Responsibilities

• Manage employee data, including recruitment operations, rostering, and query resolution.
• Provide exceptional customer support through effective communication with employees and stakeholders.
• Handle customer interactions with empathy and resolve queries efficiently to ensure high levels of satisfaction.
• Collaborate with HR Shared Services team to maintain accurate records and reports.

Skills

Employee data management

Query resolution

Customer handling

Job description

Roles and Responsibilities :

• Manage employee data, including recruitment operations, rostering, and query resolution.
• Provide exceptional customer support through effective communication with employees and stakeholders.
• Handle customer interactions with empathy and resolve queries efficiently to ensure high levels of satisfaction.
• Collaborate with HR Shared Services team to maintain accurate records and reports.

Job Requirements :

• 3-7 years of experience in BPO or call center environment.
• Strong skills in employee data management, query resolution, and customer handling.
• Excellent customer support skills with ability to work under pressure.