Customer support

Genxlead; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Genxlead in Chennai, India, seeks a customer support specialist to resolve queries via phone, email, or chat. You will handle a high volume of interactions while maintaining accuracy and professionalism.

The role requires strong communication, multitasking across conversations, and the ability to troubleshoot product/service issues and escalate complex cases when needed.

Qualifications

• 0-16 years of experience in BPO/Call Centre.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in email support systems and troubleshooting techniques.

Responsibilities

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle a high volume of calls simultaneously while maintaining accuracy and efficiency.
• Troubleshoot issues related to products/services offered by the company.
• Escalate complex cases to senior team members when necessary.

Skills

Communication

Multitasking

Tools

Email support tools

Job description

Roles and Responsibilities :

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle a high volume of calls simultaneously while maintaining accuracy and efficiency.
• Troubleshoot issues related to products/services offered by the company.
• Escalate complex cases to senior team members when necessary.

Job Requirements :

• 0-16 years of experience in BPO/Call Centre environment.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in email support systems and troubleshooting techniques.