US Customer Support

Lumina Datamatics; Maharashtra; On-site; INR 320,000 - 420,000; Full time

Job summary

Lumina Datamatics Inc. in Maharashtra, India, invites an experienced international call center professional to join our customer support team. You will handle international calls, resolve queries timely, and deliver high-quality service while understanding customer needs.

The role requires 1–8 years in International BPO, excellent English, ability to manage CRM transactions accurately, and a focus on customer retention through proactive handling and upselling where appropriate.

Qualifications

• 1-8 years of experience in International BPO environment with expertise in handling international calls.
• Excellent communication skills with the ability to understand diverse accents and dialects.
• Proficiency in processing transactions using computer software applications such as CRM systems.

Responsibilities

• Handle international calls from customers, resolving their queries and concerns in a timely and professional manner.
• Provide exceptional customer service by understanding their needs, addressing issues promptly, and ensuring high levels of satisfaction.
• Process transactions accurately and efficiently while maintaining attention to detail to avoid errors or discrepancies.
• Identify opportunities for upselling/cross-selling products or services based on customer interactions.

Skills

Excellent communication

CRM proficiency

Tools

CRM systems

Job description

Roles and Responsibilities :

• Handle international calls from customers, resolving their queries and concerns in a timely and professional manner.
• Provide exceptional customer service by understanding their needs, addressing issues promptly, and ensuring high levels of satisfaction.
• Process transactions accurately and efficiently while maintaining attention to detail to avoid errors or discrepancies.
• Identify opportunities for upselling/cross-selling products or services based on customer interactions.

Job Requirements :

• 1-8 years of experience in an International BPO environment with expertise in handling international calls.
• Excellent communication skills with the ability to understand diverse accents and dialects.
• Proficiency in processing transactions using computer software applications such as CRM systems.
• Strong focus on customer retention through excellent customer handling skills.