Rider Cluster Manager - Mumbai

Zippee; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Zippee.delivery in Mumbai is seeking energetic Rider Cluster/Fleet Managers- Last Mile to join our Quick Commerce Operations team across Mumbai. The role is based at our dark store network, with travel to different dark store locations in Andheri East, Malad, Matunga, Navi Mumbai and beyond.

You will source and manage delivery riders, onboard via personal/vendor networks, train, track performance, and resolve grievances.

Qualifications

• 2-6 years of Operations/Last-Mile experience in quick commerce, courier or logistics.
• Graduate and above.
• Team and stakeholder management with an owner mindset.

Responsibilities

• Onboard riders via personal and vendor networks, train, track performance and resolve issues.
• Lead team management to reduce rider turnover and meet delivery SLAs.
• Handle real-time issues including volume, rider payments and customer complaints.
• Prepare MIS and data using MS Excel and Google Sheets.
• Oversee end-to-end fleet operations and daily rider engagement.

Skills

Rider onboarding

Team management

Stakeholder management

Independent decision-making

Owner mindset

Education

Graduate

Tools

MS Excel

Google Sheets

Job description

• Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• Brands can kickstart 30-Min Delivery/60-Min/Same-Day Delivery for customers through our dark store network across India.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description:

• We're looking for energetic and qualified Rider Cluster/Fleet Managers- Last Mile to join our Quick Commerce Operations team across Mumbai.
• If you have a good network of 2W delivery partners across various zones in Mumbai, this is your opportunity to join India's leading quick commerce logistics platform.
• This role is based at our dark store, and you will be required to travel to different dark store locations in the city: Andheri East, Malad, Matunga, Navi Mumbai, etc.
• Sourcing & Managing Delivery Riders: Onboarding riders via personal and vendor network, training, tracking performance, and handling grievances/issues.
• Team Management: Reducing rider turnover and meeting delivery SLA goals.
• Handling Issues: Volume increases, rider payments, and customer complaints in real-time.
• MIS/Data Management: Preparing data using MS Excel and Google Sheets.
• End-to-end fleet operations for Delivery Executives / Riders. Daily fleet availability, utilization & productivity tracking
• Rider engagement and retention initiatives

Qualifications:

• 2-6 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies.
• Education: Graduate and above
• Team management, stakeholder management, & independent decision-making experience are a must.
• Must have an owner's mindset. We are looking for owners, not employees.