Fleet Manager- Bangalore

Zippee; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading quick-commerce logistics platform in Bengaluru is seeking a Fleet Manager to oversee delivery operations. The ideal candidate should have 2–6 years of experience in operations, particularly in last-mile logistics, and possess a strong network of delivery partners in Bangalore. Responsibilities include managing rider performance, ensuring SLA adherence, and preparing operational reports. This dynamic role requires a proactive mindset and the ability to handle real-time issues effectively.

Qualifications

• 2–6 years of operations or last-mile experience in logistics.
• Strong skills in team and stakeholder management.
• Ability to make independent decisions and think like an owner.
• Must have an owner’s mindset; we are looking for owners, not employees.

Responsibilities

• Source and manage delivery riders and vendor relationships.
• Track performance and address grievances.
• Ensure delivery timelines and SLA adherence.
• Prepare reports and manage fleet operations.
• Engage and retain riders through onboarding initiatives.
• Daily fleet availability, utilization & productivity tracking.
• Rider onboarding, engagement, and retention initiatives.
• Shift planning, attendance, and supply‑demand balancing.
• SLA adherence – delivery timelines, reliability & efficiency.

Skills

Network of delivery partners

Team management

Problem-solving

Data management

Data Reporting

Education

Graduate degree

Tools

MS Excel

Google Sheets

Job description

About Zippee

Zippee is building India’s #1 Quick Commerce Logistics platform for consumer brands. Brands can connect their online store to Zippee in just a few clicks, and start 30‑Minute, 120‑Minute, or Same‑Day delivery for their customers via our dark store network across India. Our team comprises former employees of Retention Science, Oracle SCM, Zomato, and academic institutions such as Hindu College, BITS Pilani, and the University of Southern California. Backed by VCs and founders of India’s biggest unicorns—including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

We’re looking for energetic and qualified Fleet Managers – Last Mile to join our Quick Commerce Operations team in Bangalore.

• Must have a strong network of 2W & 3W delivery partners across various zones in Bangalore; this is your opportunity to join India’s leading quick‑commerce logistics platform.
• Must be based near Kalyan Nagar.

Roles & Responsibilities

• Sourcing & Managing Delivery Riders and Vendor relationships: sourcing riders via personal and vendor networks, training, tracking performance, and handling grievances/issues.
• Team management: reducing rider turnover and meeting delivery SLA goals.
• Handling issues: volume increases, rider payments, and customer complaints in real‑time.
• MIS/Data management: preparing reports using MS Excel and Google Sheets.
• End‑to‑end fleet operations for Delivery Executives/Riders.
• Daily fleet availability, utilization & productivity tracking.
• Rider onboarding, engagement, and retention initiatives.
• Shift planning, attendance, and supply‑demand balancing.
• SLA adherence – delivery timelines, reliability & efficiency.

Qualifications

• 2–6 years of Operations/Last‑Mile experience at Quick Commerce, courier, or logistics companies.
• Graduate (or higher) education.
• Experience in team management, stakeholder management, and independent decision‑making is a must.
• Must have an owner’s mindset; we are looking for owners, not employees.