Operations Manager – Quick Commerce

BVG Group; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

BVG Group is seeking an Operations Manager to lead and scale quick-commerce operations in Mumbai and Tier-1/Tier-2 cities. This role requires 4-8 years of experience in logistics or e-commerce, with an emphasis on managing large teams and delivery operations. Key responsibilities include overseeing daily operations, ensuring SLA adherence, and tracking critical KPIs. Offering industry-standard compensation plus performance incentives, this position provides a clear pathway to regional leadership roles.

Qualifications

• 4–8 years of experience in logistics, e-commerce, or staffing operations.
• Hands-on, execution-focused approach.
• Ability to solve problems under pressure.

Responsibilities

• Lead end-to-end operations including manpower deployment, rider management, and EV fleet integration.
• Manage daily operations across hubs/dark stores.
• Ensure SLA adherence for TAT and rider availability.

Skills

Logistics management

Team leadership

Problem-solving

Knowledge of EV operations

Job description

BVG India Ltd. is looking for a results-driven Operations Manager to lead and scale quick‑commerce operations across multiple cities. This role is ideal for professionals who thrive in fast‑paced environments and have strong experience in managing large teams and last‑mile delivery operations.

Location: Mumbai, Pune & Tier‑1 / Tier‑2 Cities

Experience: 4–8 years

Role Overview

Lead end‑to‑end operations including manpower deployment, rider management, and EV fleet integration while ensuring high service quality and cost efficiency.

Key Responsibilities

• Manage daily operations across hubs/dark stores
• Ensure SLA adherence (TAT, fill rates, rider availability)
• Handle large‑scale manpower hiring & productivity (50–500+ per location)
• Oversee EV fleet operations, uptime & cost optimization
• Manage client coordination with platforms like Zepto, Blinkit & Swiggy Instamart
• Track KPIs: cost per delivery, rider productivity, order fulfillment

Ideal Candidate

• Experience in logistics, e‑commerce, or staffing operations
• Hands‑on, execution‑focused approach
• Ability to solve problems under pressure
• EV operations knowledge is an added advantage

Why Join Us

• Be part of the fast‑growing quick commerce ecosystem
• Work at the intersection of manpower, mobility & technology
• Opportunity to scale operations from 100 to 5000+ riders
• Exposure to enterprise clients & city‑level P&L ownership
• Clear career growth to City/Regional leadership roles

Compensation

Industry standard + performance incentives