Operations Executive - Kochi

zippee.delivery; Ernakulam; On-site; INR 500,000 - 800,000; Full time

Job summary

A quick commerce logistics firm in Ernakulam seeks an Operations Executive to oversee delivery operations and manage team dynamics. The ideal candidate should have 4-8 years of experience in operations or supply chain management within quick commerce or logistics sectors. This in-person role demands an owner’s mindset and the ability to thrive in a fast-paced, high-pressure environment. Responsibilities include managing fulfillment processes and fostering team culture to achieve operational excellence.

Qualifications

• 4-8 years of experience in Operations/Supply Chain Management at Quick Commerce or Ecommerce warehousing/logistics companies.
• Experience in team and stakeholder management.
• Owner's mindset and ability to work independently.

Responsibilities

• Oversee 30-Min/Same-Day Delivery Operations across dark stores.
• Manage team and support customers in their growth.
• Ensure success rate in Same-Day Fulfillment adhering to SLAs.
• Perform weekly inventory audits and manage hiring.
• Foster a strong team culture.

Skills

Team management

Stakeholder management

Independent decision-making

Operations/Supply Chain Management experience

Job description

• Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

• We're looking for talented Operations Executive (s) - Dark Store Operations.
• Incredible opportunity to work in the Operations team at a high-growth quick commerce startup to drive meaningful impact. This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
• This is an in-person role at our dark store, and you must be based near Ernakulam, Kochi.

Role & responsibilities:

• Oversee 30-Min/Same-Day Delivery Operations (Inbound, Outbound, Inventory Management, etc) across our dark stores in Kochi .
• Work closely with Zippee customers (D2C/Marketplaces/E-Commerce Brands) and support them in expansion/growth.
• Ensure 100% success rate in Same-Day Fulfillment & adhere to dark store SLAs such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.
• Hire, manage & motivate the dark store team (inventory controllers, pickers, packers, store captains, and delivery riders).
• Weekly inventory audits, COD reconciliation, hiring, & MIS reporting to Management.
• Help create a rockstar culture amongst the team to scale to profitability.

Qualifications:

• 4-8 years of Operations/Supply Chain Management experience, at Quick Commerce/Ecommerce warehousing/logistics companies.
• Team management, stakeholder management, & independent decision-making experience are a must.
• Must have an owner's mindset. We are looking for owners, not employees.
• Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era.