Retail Sales Associate

Lenskart; Satara; On-site; INR 150,000 - 240,000; Full time

Job summary

Lenskart in Satara, Maharashtra is hiring a frontline sales associate to greet walk-in customers, guide them to eye check-ups, and drive product recommendations. You will maintain stock, support POS transactions, and ensure store standards while delivering a superior shopping experience.

The role requires strong communication, active listening, and the ability to build rapport with customers; graduates are preferred, with a proactive and customer-oriented mindset.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Strong communication and active listening skills.
• Ability to build rapport and trust with customers.
• Ability to multitask and adapt to a changing environment.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the clinic to promote the free eye check-up.
• Maintain stock, floor standards, and daily store upkeep to deliver a superior shopping experience.
• Process transactions efficiently using the POS system and ensure accuracy at checkout.
• Provide product recommendations based on customer preferences and needs; upsell aligned solutions.
• Follow SOPs and achieve sales targets including eye-test conversions and returns management.
• Coordinate with customers for product pickup after sale and maintain store security and stock integrity.

Skills

Customer service

Sales

Communication

POS familiarity

Education

12th pass

Graduates preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority