Retail Sales Associate

Lenskart; Panaji; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Panaji, Goa is hiring a sales associate to welcome walk-in customers and guide them to the free eye check-up. You will manage stock, maintain floor standards, and use the POS system to ensure smooth transactions.

The role focuses on customer satisfaction, product recommendation, and meeting sales targets while following SOPs and coordinating with warehouse for pickups. Preferred candidates have at least a 12th pass, with graduates preferred, and strong communication,

Qualifications

• Greet walk-in customers and guide them to the clinic for free eye check-up.
• Maintain stock, floor standards, and daily store operations.
• Understand the POS system to process transactions effectively.
• Aim for customer satisfaction and resolve concerns; recommend products.
• Pitch optimal product selections based on customer needs.
• Achieve sales targets, eye-test conversions, and SOP adherence.
• Handle returns and coordinate with warehouse for pickups.
• Maintain store per Lenskart standards; clean frames.
• Ensure security of equipment and prevent stock loss.

Responsibilities

• Greet customers and guide them to services.
• Maintain stock, floor standards and store cleanliness.
• Process transactions using POS and handle customer queries.
• Promote products based on customer preferences and needs.
• Meet sales targets while following SOPs and coordinating with warehouse.

Skills

Customer service

Communication

Active listening

Rapport building

Multitasking

Sales orientation

Problem solving

Education

12th pass

Graduates preferred

Tools

POS System

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority