Retail Sales Associate

Lenskart; Sikar; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Rajasthan invites a customer-focused Store Associate to greet walk-in customers, guide them to promotions and promote the free eye check-up. You will manage stock, handle POS transactions, and ensure a welcoming, organized shopping environment.

You should communicate clearly, build rapport with customers, and work towards sales targets while maintaining SOPs. Graduates preferred; 12th pass accepted with attitude to learn and grow at the store.

Qualifications

• Ability to greet walk-in customers and guide them to promote services
• Maintain stock takes and store standards to deliver a good shopping experience
• Process transactions accurately using the POS system
• Resolve customer concerns and recommend products based on needs
• Explain product options and suggest suitable solutions
• Achieve sales targets and adhere to SOPs
• Coordinate post-sale pickups with customers and warehouse
• Handle returns and minimize return rate
• Keep store clean and secure per SOP
• Ensure security of all store equipment and stock

Responsibilities

• Greet walk-in customers and guide them toward eye-check-up promotions
• Maintain stock and store standards for a quality shopping experience
• Operate POS system to process transactions efficiently
• Resolve customer concerns and recommend appropriate products
• Understand customer needs and suggest optimal product options
• Achieve sales targets and follow SOPs
• Coordinate post-sale pickups with customers and warehouse
• Address returns by understanding reasons and reducing returns
• Keep store clean and secure, per SOP
• Safeguard stock and equipment from loss or damage

Skills

Customer rapport

Communication

Active listening

Adaptability

Multitasking

Customer needs analysis

Task ownership

Result orientation

Education

12th pass

Graduate

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority