Retail Sales Associate

Lenskart; Dimapur; On-site; INR 180,000 - 320,000; Full time

Job summary

Lenskart in Dimapur, Nagaland, seeks a customer-focused store associate to greet customers, guide them to eye-checkups, and drive sales. You will manage stock, operate the POS, and uphold store standards to deliver an exceptional shopping experience.

The role requires good communication, rapport-building, and the ability to understand unstated customer needs. Candidates with 12th pass are welcome; graduates preferred.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Adapt to changing environment and openness to learn; proactive task ownership.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet and guide walk-in customers to the clinic area for eye check-ups.
• Manage stocktakes, maintain sales floor standards, and day-to-day tasks to enhance customer experience.
• Understand the POS system to ensure smooth transactions.
• Promote products and resolve customer concerns; make recommendations based on needs.
• Post-sale coordination for product pickup and warehouse communication.
• Uphold SOPs; meet sales, eye-test conversion, and returns targets.
• Maintain store cleanliness and security of equipment; prevent stock shortages.

Skills

Customer service

Sales

Communication

Active listening

Rapport building

Education

12th pass

Graduates preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority