Retail Sales Associate

Lenskart; Shaheed Bhagat Singh Nagar; On-site; INR 180,000 - 260,000; Full time

Job summary

Lenskart in Punjab is seeking a customer‑focused Store Associate to greet walk‑in customers, guide them toward the clinic for the free eye check‑up, and present product recommendations based on customer needs.

You will manage stock, uphold floor standards, use the POS system for transactions, and ensure on‑time pickup after sales while maintaining store SOPs and eye‑catching merchandising.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Adaptable to changing environment with willingness to learn; task ownership.
• Ability to multitask and organize activities by priority.

Responsibilities

• Greet and welcome walk-in customers to the store.
• Guide customers toward eye check-up promotions and product selections.
• Maintain stock, floor standards and day-to-day shopping experience.
• Understand POS system for accurate transactions.
• Ensure after-sale coordination for product pickup and SOP compliance.
• Maintain store cleanliness and security of stock and equipment.
• Promote solutions by understanding customer needs and preferences.

Skills

Rapport building

Unstated needs understanding

Clear communication

Active listening

Adaptability

Multitasking

Task ownership

Customer orientation

Education

12th pass

Graduate preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority