Retail Sales Associate

Lenskart; Ernakulam; On-site; INR 150,000 - 210,000; Full time

Job summary

Lenskart in Ernakulam, Kerala, is seeking a store associate to welcome walk-in customers, guide them toward the eye check-up, manage stock, and maintain sales floor standards while ensuring smooth POS transactions.

You will assist customers with product recommendations, understand unstated needs, and strive to achieve sales targets while adhering to SOPs, coordinating post-sale pickup, and keeping the store clean and secure.

Qualifications

• 12th qualification required; graduates preferred.
• Ability to build rapport and trust with customers.
• Ability to understand unstated needs and offer solutions.
• Clear communication and active listening.
• Proactive task ownership, result- and customer-orientation.
• Multitasking and prioritization.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the clinic for the free eye check-up.
• Maintain stock, floor standards, and day-to-day tasks to deliver a great shopping experience.
• Understand the POS system to ensure transactions are processed efficiently.
• Promote customer satisfaction and resolve concerns; provide product recommendations.
• Present optimal product selections based on customer preferences and unstated needs; ask relevant questions.
• Achieve sales vs. plan and SOP adherence; meet targets for sales, eye-test conversions, and returns; follow SOPs.
• Coordinate with customers for product pickup after sale and warehouse communication.
• Maintain store upkeep and security; ensure no stock shortage or damage.

Skills

Customer service

Sales

Communication

POS system

Education

12th Pass

Graduate preferred

Tools

POS terminal

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .